Orders over $75.00* qualify for FREE Ground Shipping

*Valid for domestic shipments within the US only. Orders must be $50 or more, not including any applicable sales tax. Sale items may not be included. 

Returns & Exchanges 

We understand that sometimes what you receive is not what you expected. We also understand that these items are often as precious to you as your time on the water. For that reason we want to make sure you are not only satisfied, but happy with your purchase. If for any reason you are not satisfied with an item please feel free to send it back for a full refund (less shipping costs), or to exchange it for another item within 7 days including the day of purchase. Returned items have to be in sellable condition, i.e. new and unused.Only restocking products will be accepted for exchange.

*We will gladly accept returns of non-sale or clearance items within 14 days of the delivery date, provided the product is still is new condition and in it’s original packaging.

Refund Options:

  • Refund to the Original Credit Card (If within 2-weeks of delivery)
  • Replace Item (Please specify size/color for replacement)

Return/Exchange Instructions:

Please include the following information with your returned items:

  • Name, address, phone number, and e-mail address
  • A copy of your receipt
  • A brief description of why you are you returning the item? We want to know why you were not satisfied. (Your feedback is important and helps us improve our product selection and customer service.)
  • Whether you would like an exchange for another item or items, or would prefer a refund
  • If you prefer an exchange, what are the new item(s) you would like us to send you?

Fish Tales Outfitters and Guide Service

  • Western North Carolina's Premier Fly Fishing Outfitter and Guide Service
  • (828) 421-0732
  • [email protected]
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